Privacy Policy

M/S Marwar Enterprises (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with us, including through our website, WhatsApp, or other Meta platforms.

1. Information We Collect

• Personal Information: Name, email address, phone number, company name, and inquiry details provided by you.
• Communication Data: Messages, responses, and interaction history through WhatsApp or other messaging platforms.
• Technical Information: IP address, browser type, device information, and website usage data.

2. How We Use Your Information

• To respond to inquiries and provide requested products or services.
• To communicate with you via WhatsApp using approved message templates.
• To provide customer support, updates, and service notifications.
• To improve our website, offerings, and customer experience.
• To comply with legal obligations and Meta platform requirements.

3. WhatsApp & Meta Platform Compliance

We only contact users on WhatsApp after receiving explicit opt-in consent. All communications follow Meta’s WhatsApp Business Policy.

• Approved message templates are used outside the 24-hour service window.
• No unsolicited, bulk, or spam messages are sent.
• Data may be shared with Meta Platforms, Inc. or its affiliates solely to deliver WhatsApp messaging services.
• WhatsApp Cloud API messages are end-to-end encrypted and may be stored temporarily (up to 30 days) for delivery or troubleshooting.

4. Data Protection & Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, misuse, or disclosure. Access to data is restricted to authorized personnel only.

5. Your Rights

• You may request access, correction, or deletion of your data.
• You may opt out of WhatsApp communications at any time by replying “STOP”.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws and regulations.

7. Policy Updates

This Privacy Policy may be updated from time to time. Any changes will be posted on this page with immediate effect.

8. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us: